Beauty Firm hopes that you are happy with your new products, however, should you receive an item that is broken or damaged, or if an error occurs in the order shipped, please contact
[email protected]
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging, unopened. You’ll also need a receipt for proof of purchase.
*Beauty Firm does not allow for returns on opened or used products*
To start a return with Beauty Firm, contact us at
[email protected]. If your return is accepted, Beauty Firm will send you instructions on how and where to send your package for return.
Items sent back to us without first requesting a return will not be accepted. Photos of damaged products are required, and a contact within 24 hours upon receipt of damaged goods is also required.
Damages and issues
Please inspect your order from Beauty Firm upon receiving it and contact us immediately (within 24 hours). This way, if the item is defective, damaged, or if you receive the wrong item, we can evaluate the issue and make a claim for you to return the item shipped in error right away.
Exceptions / non-returnable items
Beauty Firm does not accept returns on sale items or gift cards.
Exchanges
Exchanges are only made if an error has occurred in the original shipment, and once the return is accepted by Beauty Firm.
Shipping Policy
Shipping on items sent in error will be covered by Beauty Firm. Should an item arrive damaged or broken, Beauty Firm will contact the shipper company used, and have a return shipping label provided to you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Time Or Returns
Returns can take up to 15 business days to complete. Beauty Firm will do their best to make the return promptly.